Selecting an Alt EVV Provider
What Is an Alternative EVV Provider?
Electronic Visit Verification (EVV) is federally mandated for Medicaid-funded personal care and home health services. Each state implements EVV differently — some use a single state-run system, while others allow agencies to choose an Alternative EVV (Alt EVV) provider.
An Alt EVV provider is a third-party vendor whose EVV system has been approved by the state to collect and submit visit verification data in place of (or alongside) the state’s default system. Choosing an Alt EVV provider gives your agency more control over the tools your caregivers use every day.
Why Consider an Alt EVV Provider?
While state-provided EVV systems meet the basic compliance requirements, they often lack the features and usability that agencies need to operate efficiently. Common reasons agencies switch to an Alt EVV provider include:
- Better caregiver experience — State systems can be clunky and confusing. A good Alt EVV app is intuitive and easy for caregivers to learn.
- Integrated workflows — Alt EVV providers often combine EVV with scheduling, billing, and caregiver management in a single platform, eliminating the need for multiple disconnected systems.
- Real-time visibility — See visit status, GPS verification, and clock-in/out data in real time instead of waiting for batch uploads.
- Reduced manual work — Automated data submission and error flagging saves your admin team hours every week.
- Better support — Dedicated customer support from your EVV vendor versus navigating a state help desk.
What to Look for When Choosing an Alt EVV Provider
Not all Alt EVV providers are created equal. Here are the key factors to evaluate:
1. State Approval and Compliance
First and foremost, confirm that the provider is approved as an Alt EVV vendor in your state. They must meet all state-specific data submission requirements and integration standards.
2. Ease of Use for Caregivers
Your caregivers are the ones using the app every day. Look for a provider with a simple, mobile-friendly interface that supports GPS-verified check-in and check-out with minimal steps.
3. Integration with Billing
The best Alt EVV systems feed visit data directly into your billing workflow, reducing manual data entry and catching discrepancies before claims are submitted.
4. Scheduling Capabilities
Look for a provider that includes scheduling features — or integrates with your existing scheduling system — so you can manage visits and verify them in one place.
5. Reporting and Analytics
Robust reporting helps you monitor visit completion rates, caregiver performance, and compliance metrics. Look for real-time dashboards and exportable reports.
6. Customer Support
When issues arise, you need responsive support. Evaluate the provider’s support hours, channels (phone, email, chat), and reputation for responsiveness.
7. Pricing and Value
Compare pricing models carefully. Some providers charge per caregiver, per client, or per visit. Make sure you understand the total cost relative to the features and support you’re getting.
Making the Transition
Switching EVV providers doesn’t have to be painful. A good Alt EVV vendor will support you through the transition with data migration assistance, staff training, and a dedicated onboarding team. Plan for a transition period where you may need to run both systems in parallel to ensure no gaps in compliance.
Why Agencies Choose GeoH as Their Alt EVV Provider
GeoH is an approved Alt EVV provider that combines visit verification with scheduling, billing, and caregiver management in one easy-to-use platform. Caregivers can learn the app in minutes, and admins get real-time visibility into every visit across their agency.
With GeoH, your EVV data flows directly into billing — so you can submit clean claims faster, reduce denials, and spend less time on manual data entry.
See GeoH in action — schedule a demo with a home care strategist today.